Mild Mama Co. (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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1. What personal information we collect

We may collect the following types of personal information when you interact with us:

• Your name, email address, phone number, and delivery address

• Payment information (processed securely via third-party providers – we do not store full card details)

• Account details such as login information if you create an account

• Information about your orders, preferences, and communication with us

• Optional responses you provide to surveys, quizzes, or feedback forms

 

2. How we collect your personal information

We collect your information when you:

• Sign up to our mailing list or waitlist

• Purchase a subscription or one-off product

• Contact us through email, social media, or our website

• Enter promotions, giveaways, or surveys

We may also collect non-identifiable information automatically (e.g., cookies, browsing data, IP address) to improve your website experience.

 

3. Why we collect and use your information

We use your personal information to:

• Process and deliver your orders

• Manage subscriptions and accounts

• Send updates, promotions, and offers (you can opt out anytime)

• Respond to customer service queries

• Improve our website, products, and services

• Meet legal and regulatory obligations

 

4. Disclosure of your information

We may share your personal information with:

• Trusted third-party service providers (e.g., payment processors, couriers, IT support)

• Marketing platforms such as Mailchimp or similar (only if you’ve opted in to receive communications)

• Legal or regulatory authorities where required by law

We do not sell your personal information.

 

5. Overseas disclosure

Some of our third-party service providers may be located overseas (e.g., cloud storage or email marketing platforms). When this happens, we take reasonable steps to ensure your information is protected in line with the APPs.

 

6. Cookies & tracking technologies

We use cookies, pixels, and similar technologies to:

• Improve site performance and user experience

• Track browsing behaviour and preferences

• Analyse website traffic through tools like Google Analytics

• Deliver personalised ads and marketing through platforms such as Facebook and Instagram

You can control or disable cookies through your browser settings, though some features of our website may not function properly if cookies are disabled.

 

7. Security of your personal information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure.

 

8. Access and correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. Please contact us at the details below.

 

9. How long we keep your information

We retain personal information only as long as necessary for the purposes outlined above or as required by law.

 

10. Marketing communications

If you join our mailing list, you consent to receive updates, offers, and product news. You can unsubscribe anytime by clicking “unsubscribe” in our emails or contacting us directly.

 

11. Complaints

If you believe we have breached your privacy rights, please contact us at info@mildmamaco.com.au. We will respond promptly. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

12. Contact us

For questions, requests, or complaints, please contact us at:

Mild Mama Co.
Email: info@mildmamaco.com.au